Frequently Asked Questions

What is PappelHaus Society?

PappelHaus Society is a monthly letter membership for those who cherish slow living, quiet moments, and the beauty of tangible correspondence. Each month, Keepers receive a carefully curated letter filled with reflections, art, and small keepsakes, sent through the mail.

What will I receive each month?

Each PappelHaus Society letter includes:

• A printed letter sharing behind-the-scenes details, inspirations for the current month’s letter, stories, and personal reflections.
• A small reflections/reminder/quote or encouragement card.
• A black-and-white postcard printed on cardstock—this may feature a public domain artwork, one of my own works, or a printed real leaf print.
• Occasionally, a little extra like a sticker.
  

Everything is assembled with care, embracing the charm of handmade details—where small variations make each piece unique.

How does the membership work?

PappelHaus Society is a monthly recurring membership. Once you join, your membership will automatically renew each month unless you cancel.

When will I receive my letter?

Letters are mailed out in the first week of each month. Delivery times vary depending on your location.

Do you ship internationally?

Yes, I currently offer international shipping! Please note that shipping times may be longer for addresses outside the U.S.

Can I cancel my membership?

Yes, you can cancel at any time. If you cancel before the next billing cycle, you will not be charged for the following month.

Will I receive a tracking number?

No, letters are mailed using traditional postage stamps, which means they do not come with tracking. This keeps the experience true to the charm of slow mail. If your letter takes longer than expected to arrive, please allow some extra time for postal delays.

Can I get a refund if I don’t like my letter?

Due to the nature of the membership, I do not offer refunds or returns. Each letter is carefully crafted with intention, and part of the experience is embracing the uniqueness of each mailing. However, if your letter arrives damaged or is lost in transit, please reach out.

Can I gift a membership?

Yes! PappelHaus Society makes a wonderful gift for those who love slow mail and small, meaningful treasures. Simply enter the recipient’s mailing address at checkout.

What if I missed an enrollment window?

If enrollment is currently closed, you can join the waitlist to be notified when it reopens.